Shipping and Returns

Shipping and Returns

Shipping (Versand)
•Versandkosten:
5,90 € pro Bestellung.
• Kostenloser Versand:
Ab einem Bestellwert von 99 € übernehmen wir die Versandkosten.
• Lieferzeit:
2–4 Werktage nach Zahlungseingang.
• Versanddienstleister:
Wir versenden mit DHL oder einem vergleichbaren Dienstleister.
• Versandgebiete:
Derzeit liefern wir ausschließlich innerhalb Deutschlands.

Returns (Rückgaben)
• Rücksendekosten:
Kunden tragen die Kosten der Rücksendung selbst.
• Rückgabeprozess:
1. Kontaktieren Sie uns unter shop@jamandjelly.de, um eine Rücksendenummer zu erhalten.2. Verpacken Sie die Ware sicher und senden Sie diese an: Müller & Müller GbR Zimmerstraße 10E 22085 Hamburg Deutschland 3. Nach Erhalt und Prüfung der Rücksendung erstatten wir Ihnen den Betrag innerhalb von 14 Tagen auf Ihre ursprüngliche Zahlungsmethode.

Cancellation Policy

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period is 14 days from the day:

• on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us:

Müller & Müller GbR
Zimmerstraße 10E
22085 Hamburg
Germany
Email: shop@jamandjelly.de

of your decision to withdraw from this contract through a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive the communication of your withdrawal from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
Müller & Müller GbR
Zimmerstraße 10E
22085 Hamburg
Germany
Email: shop@jamandjelly.de

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Ordered on: __________
• Received on: __________

Name of consumer:
Address of consumer:

Date:
Signature of consumer (only if this form is notified on paper): __________